Notice of Nondiscrimination and Accessibility  

Discrimination is Against the Law

The Spine Hospital of Louisiana complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (consistent with the scope of sex discrimination described at 45 CFR § 92.101(a)(2)) and consistent with Section 1557 of the Affordable Care Act. The Spine Hospital of Louisiana does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

The Spine Hospital of Louisiana in compliance with Section 1557 and other federal civil rights laws will provide the following services when necessary to ensure meaningful accessibility and equal opportunity to participate in our programs, activities, services, and other benefits:

Reasonable Accommodations: The Spine Hospital of Louisiana will provide reasonable accommodations for qualified individuals with disabilities. Please inform staff when scheduling your procedure appointment, contact The Spine Hospital of Louisiana’s Registration Representatives during main business hours, or upon arrival inform staff that such services are required. 

Appropriate Auxiliary Aids and Services: The Spine Hospital of Louisiana provides individuals with disabilities free appropriate auxiliary aids and services to communicate effectively with us, such as:  

• Qualified sign language interpreters, 
• Written information in other formats (large print, read aloud upon request by qualified reader, accessible electronic formats, other formats),

Language Assistance Services:  The Spine Hospital of Louisiana will provide free language assistance services to people whose primary language is not English, which may include:

• Qualified interpreters, and 
• Information translated and written in other languages in both electronic and written form. 

If you believe that The Spine Hospital of Louisiana has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the Chief Nursing Officer (CNO), who will work with the Compliance Officer, in person or by mail, fax, or email. If you need help filing a grievance, you may call 225-768-2760. If you would like to file your grievance in writing, you may present the written grievance to the CNO by faxing it to the CNO at 225-906-4818 or the Compliance Officer at 225-768-2701. You may also contact the Compliance Officer at compliance@spinehola.com.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail, electronically,  or phone at:

U.S. Department of Health and Human Services, Office for Civil Rights
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)

Electronically: https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

ATTENTION:  If you do not speak English, language assistance services, free of charge, are available to you.  Contact your medical facility’s Compliance Coordinator/Officer.

Español (Spanish)

ATENCIÓN: Si usted no habla Inglés, los servicios de asistencia de idioma, de forma gratuita, están disponibles para usted. Póngase en contacto con su centro de atención médica de Cumplimiento Coordinador / Oficial.

Français (French)

ATTENTION: Si vous ne parlez pas anglais, les services d’assistance de langues, gratuitement, sont à votre disposition. Contactez conformité coordonnateur / agent de votre établissement médical.

繁體中文 (Chinese)

注意：如果您不會說英語，您可以免費獲得語言協助服務。請聯繫您的醫療機構的合規協調員/主任。

Tagalog (Tagalog – Filipino)

Pansin: Kung hindi ka nagsasalita ng Ingles, wika serbisyo ng tulong, nang walang bayad, ay magagamit sa iyo. Makipag-ugnayan sa iyong mga medikal na pasilidad Compliance Coordinator / Officer.

한국어 (Korean)

주의 : 당신이 영어, 무료 언어 지원 서비스를 구사하지 않는 경우, 사용할 수 있습니다. 의료 시설의 준수 코디네이터 / 담당자에게 문의하십시오.

Português (Portuguese)

ATENÇÃO: Se você não fala Inglês, serviços de assistência de linguagem, de forma gratuita, estão disponíveis para você. Entre em contato com o seu centro médico Compliance Coordenador / Officer.

日本語 (Japanese)

注意：あなたが英語を話せない場合は、言語支援サービス、無料で、あなたに利用可能です。あなたの医療施設のコンプライアンス・コーディネーター/オフィサーにお問い合わせください。 

دُو (Urdu)

 توجہ: اگر آپ انگریزی زبان کی مدد کی خدمات، مفت کے انچارج نہیں بولتے تو، آپ کے لئے دستیاب ہیں. آپ کی طبی سہولت کی تعمیل کوآرڈینیٹر / پدنام سے رابطہ. 

Deutsch (German)

LET OP: Als je geen Engels, de taal hulpdiensten gratis te spreken, zijn voor u beschikbaar. Neem contact op met uw medische faciliteit Compliance Coordinator / Officer.

Русский (Russian)

ВНИМАНИЕ: Если вы не говорите по-английски, переводческие услуги, бесплатно, доступны для вас. Обратитесь к своему медицинскому учреждению по соблюдению координатора / сотрудника.

ภาษาไทย (Thai)

ความสนใจ: หากคุณไม่ได้พูดภาษาอังกฤษบริการให้ความช่วยเหลือภาษาฟรีมีให้คุณ ติดต่อสิ่งอำนวยความสะดวกทางการแพทย์ของคุณปฏิบัติประสานงาน / เจ้าหน้าที่

ພາສາລາວ (Lao)

ຄວນລະວັງ: ຖ້າຫາກວ່າທ່ານບໍ່ສາມາດເວົ້າພາສາອັງກິດ, ການບໍລິການການຊ່ວຍເຫຼືອພາສາ, ເສຍຄ່າໃຊ້ຈ່າຍ, ແມ່ນມີໃຫ້ເພື່ອທ່ານ. ຕິດຕໍ່ສະຖານທີ່ທາງການແພດຂອງທ່ານມາດຕະຖານຜູ້ປະສານງານ / ພະນັກງານ.

فارسی (Persian)

توجه: اگر به زبان انگلیسی، خدمات کمک زبان، رایگان صحبت نمی کنم، در دسترس شما هستند. پذیرش هماهنگ کننده / افسر مرکز پزشکی خود تماس بگیرید.